Privacy Policy
Your privacy is fundamental to our mission. This policy explains how CrossFitNutrition Indonesia collects, uses, and protects your personal information when you visit our website and use our services.
Last updated:
Introduction
CrossFitNutrition Indonesia ("we," "our," or "us") operates the website located at [website URL] and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our nutrition consultation services.
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all information collected through our website, mobile applications, and in-person consultations.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services. Your continued use of our website and services constitutes your acceptance of this Privacy Policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address when you register for consultations or contact us
- Health Information: Physical measurements, dietary preferences, fitness goals, medical history, and nutritional requirements shared during consultations
- Payment Information: Billing address, payment method details when purchasing services or products
- Profile Information: Username, profile picture, and preferences you set up in your account
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, referring websites, click patterns
- Location Information: Approximate location based on IP address (not precise GPS location)
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
Third-Party Information
We may receive information about you from third parties, including:
- Social Media: Information from your social media profiles if you connect your accounts
- Analytics Providers: Aggregated usage statistics and demographics
- Partners: Information from our business partners and service providers
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Providing personalized nutrition consultations and meal planning services
- Creating customized dietary recommendations based on your health goals and restrictions
- Processing payments and managing your account
- Communicating with you about appointments, services, and important updates
Service Improvement
- Analyzing usage patterns to improve our website and services
- Developing new features and offerings based on user feedback
- Testing and optimizing our consultation processes
- Researching effectiveness of nutrition programs
Marketing and Communication
- Sending newsletters, tips, and educational content about nutrition and fitness
- Notifying you about new services, programs, or special offers
- Conducting surveys to improve our services
- Personalizing your experience with tailored content and recommendations
Legal and Safety
- Complying with legal obligations and regulations
- Protecting against fraud, unauthorized access, and security threats
- Resolving disputes and enforcing our terms of service
- Investigating and preventing prohibited activities
Data Sharing and Disclosure
We understand the sensitive nature of health and personal information. We limit sharing and only disclose information in the following circumstances:
With Your Consent
We may share your information with your explicit consent, such as when you authorize us to communicate with healthcare providers or family members about your nutrition program.
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: Secure handling of payment transactions
- Cloud Storage Providers: Secure data storage and backup services
- Communication Platforms: Email and SMS services for client communication
- Analytics Services: Website usage analysis and performance monitoring
Legal Requirements
We may disclose your information when required by law, such as:
- Responding to lawful court orders or government requests
- Complying with legal processes and investigations
- Protecting our rights, property, or safety, or that of others
- Preventing fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes and provide choices about your data.
Important Notice:
We never sell your personal information to third parties for marketing purposes. We do not share your health information without your explicit consent, except as required by law or to protect the safety of you or others.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Multi-factor authentication and role-based access to systems containing personal data
- Secure Infrastructure: Protected servers with regular security updates and monitoring
- Data Backup: Regular encrypted backups stored securely with limited access
Organizational Measures
- Staff Training: Regular privacy and security training for all employees
- Confidentiality Agreements: All staff members sign confidentiality agreements regarding client information
- Limited Access: Employees only access information necessary for their job functions
- Incident Response: Established procedures for detecting and responding to security incidents
Your Security Responsibilities
While we implement robust security measures, you also play a crucial role in protecting your information:
- Choose strong passwords and change them regularly
- Log out from your account when using shared devices
- Do not share your login credentials with others
- Report suspicious activity or unauthorized access immediately
Security Disclaimer:
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.
Your Rights and Choices
You have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Portability
- Data Access: Request a copy of the personal information we hold about you
- Data Export: Download your data in a commonly used, machine-readable format
- Account Information: View and update your account details and preferences
Correction and Updates
- Profile Updates: Modify your personal information through your account settings
- Correction Requests: Request corrections to inaccurate or incomplete information
- Health Information Updates: Update your health data, dietary preferences, and fitness goals
Deletion and Restriction
- Account Deletion: Permanently delete your account and associated data
- Partial Deletion: Remove specific pieces of information while keeping your account active
- Processing Restriction: Limit how we process your information in certain circumstances
Communication Preferences
- Email Opt-out: Unsubscribe from marketing emails using the link in our messages
- SMS Preferences: Manage text message communications
- Notification Settings: Choose which types of notifications you want to receive
How to Exercise Your Rights:
To exercise any of these rights, contact us at [email protected] or call us at +62 21 5789 2341. We will respond to your request within 30 days.
Cookies and Tracking
You can control cookies through your browser settings:
- Disable cookies entirely (may limit website functionality)
- Delete existing cookies from your browser
- Set preferences for specific types of cookies
- Use browser extensions to block tracking cookies
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
CrossFitNutrition Indonesia
Address
Jl. Sudirman No. 123
Senayan, Jakarta Pusat 10220
Indonesia
Phone
Business Hours
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 16:00
Sunday: Closed
Data Protection Officer
For privacy-related inquiries or to exercise your rights:
Email: [email protected]
Response time: Within 30 days
Languages Supported:
Indonesian, English
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if we make material changes that affect your rights
- Provide prominent notice on our website for significant changes
- Obtain your consent for changes that materially affect how we use your information
Recommended Actions
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. If you continue to use our services after changes are posted, you accept the updated policy.
Version History
This is version 2.0 of our Privacy Policy. Previous versions are available upon request by contacting our Data Protection Officer.
Questions About Your Privacy?
We're committed to transparency and answering any questions you may have about how we handle your personal information.